Important Questions We Get Asked Regularly


 

Service Areas?

Fort Worth, Keller, Southlake, Colleyville, Westlake, Roanoke, Saginaw, Haslet, Euless, North Richland Hills, and South and West Austin.

How Much Does a House Cleaning Service Cost?

Every house is unique, and every house cleaning fee is individually based. Things that will affect your house cleaning estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want our maids to clean, etc. 

Will All House Cleaning Visits Cost the Same Amount?

The first house cleaning visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks for our maids to get the home up to our standards. The first house cleaning visit is performed on an hourly basis. Your estimate for this house cleaning service visit will be expressed as a cost range. We will contact you for authorization for more time in the event your maid services team considers it necessary.

Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular house cleaning visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular house cleaning visits up front. Once the initial house cleaning has been completed, we will confirm your regular house cleaning price.

Do I Have To Be Home?

This is your option. You may give us a key to be safely stored – always with “double-blind” security. Only the local owner and/or office manager can access the client key safe. Maids are given the keys for each house cleaning appointment before they leave the office each day, and must turn these back in to management before they are allowed to leave the office each evening. These keys are returned to the key safe until your next house cleaning service visit.

Do You Guarantee a Day and Time for My House Cleaning Appointment?

We ordinarily give a specific day for your house cleaning and a time, but please know that we may be a bit ahead or behind schedule. We will send you a text with an ETA to let you know when we are arriving. 

What If I Need to Reschedule a House Cleaning?

Simply call prior to your cleaning day. We require a minimum 48 hours notice to reschedule your house cleaning.

Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another maid services client. This decreases the maids’ pay. Without consistent wages, we cannot retain the best maids to clean for you. Thus, respecting our procedure for reschedules helps ensure you will get the best house cleaning service possible.

Please be sure you understand procedures for rescheduling and cancelling visits. We do have a cancellation policy and will assess a cancellation fee if necessary, although we want to help you avoid incurring these fees!

What If I Accidentally Lock the Maids Out on My Cleaning Day?

Just as with rescheduling fees, if you lock the maids out on house cleaning day, you will likely be assessed a lock-out fee.  We want to help you avoid incurring these additional fees!

Most of our clients either provide us a key or hide one on the premises on house cleaning day.

What Should I Do About My Security/Alarm System on House Cleaning Day?

If you have a security system, please make necessary arrangements to give your maid access to your home on your scheduled day. Some clients establish a guest or temporary code for us.

What Should I Do With My Pets During the House Cleaning?

Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, so we can clean your home better and more efficiently.

Are My Valuables Safe?

If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want us to clean that area. We carry all the necessary insurances in the event that any damage occurs.

How do I Pay?

Paying is easy! Use your card to secure your appointment time. Your card will automatically be put on hold 48hrs before your appointment. You will NOT be charged until after your home is cleaned. Leave a tip on your card anytime! If you prefer to pay with cash or check just leave it on the counter.

How Do I Know I Can Trust Your Maids?

We pride ourselves on attracting the best maids available. Combining commission wages and bonus programs we offer some of the best pay in the industry – to ensure we have the finest maids. We screen our maids carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can have the highest confidence to trust our maids with the care of your home.

Do I Need to Provide House Cleaning Products or Equipment?

We provide all house cleaning products and state-of-the-art equipment, so you never need to worry about replenishing your supply for our maids. 


 

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